In Metroblogging NYC, Dana Bushman has a blog entry about flying on Continental Airlines from Amsterdam to Newark, a tale of delays, bad service and bathrooms leaking bilge into the cabin:
On Wednesday June 13th at around 2:00 pm my boyfriend and I boarded Continental flight 71 from Amsterdam to Newark along with approximately 250 other passengers. Despite that fact that the flight was only scheduled to be 8 hours, it wasn’t until 32 hours later that we arrived in New Jersey. What happened in between is a tale of massive mismanagement, awful customer service and downright inhumane, unsafe and unsanitary conditions. This was a massive clusterfuck on Continental’s part–a screw up of Jet-Blue proportions; maybe even worse.
Luckily for Dana, she’d cashed in her points and was flying first class, away from the leakage. The economy passengers weren’t so lucky:
“To be blatantly honest, I was more nervous than I had ever been on a flight,” said [passenger] Collin Brock. “I’ve never felt so offended in all my life. I felt like i had been physically abused and neglected. I was forced to sit next to human excrement for seven hours,” said Brock.
Consumerist has a video of a news report covering the Continental story. In the report, a stewardess had to improvise a little mask due to the smell from the leaking sewage.
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Me too flew continental from Newark to Amsterdam, my luggage got lost despite the fact that I checked in 3 hours before flight in salt lake then had 12 hours to spare in newark before flying, why does the tsa not tighten the rules that luggage must accompany passengers? On arrival in Amsterdam their lost luggage agent called service air whose name should be dis-service air, could not be reached by phone after calling them at least 12 times I decided I needed fresh clothes and headed to Schiphol airport to find out for myself. I got my luggage but they refused any compensation for the fact that they dont answer their mother%^&&* phone. Service air staff had the audacity to swear at me in dutch thinking I would not understand them.