Kathy Sierra: “Make a Better FM”
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I posted this article to the technical blogs I write – both Global Nerdy and Canadian Developer Connection – but thought it might be equally useful to a non-technical audience, whom I believe know what RTFM is short for.
Sound advice from Kathy Sierra (pictured giving one of those mind-blowing presentations that are her stock in trade). Her blog, Creating Passionate Users, while dormant, is still worth reading.
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A better product about which to write the FM wouldn't hurt either; plenty of times we get asked to mitigate the shortcomings of a product through user documentation.