This is how I imagine the customer service computers at Canadian telecom companies.
(It’s also a simulator to train doctors to perform prostate exams.)
I’m closing out my mobile phone account with the Canadian telco Rogers since I’ve moved to Tampa, which is well outside their service area. Yesterday’s attempt to cancel service was called on account of their Cancellation Department’s computers being down for the entire day (although you can be almost certain that any computers that deal with the intake of money are lovingly maintained and quickly repaired).
Today marks Day 2 — wish me luck!
3 replies on “Day 2 of my attempt to cancel my mobile subscription with Rogers [Update: Resolved!]”
Morning Joey,
I’ve reached out via Twitter, kindly follow @Rogershelps and DM back so we can get this correctly taken care from our end .
Thanks
RogersRavi
[…] above (it’s of a training simulator for prostate exams), I initially used it to describe my recent experience trying to cancel a mobile subscription and my feelings about telco customer ser…. I thought it applied equally to my feelings about Android […]
[…] folks at Rogers — namely the team behind the @RogersHelps account on Twitter — saw my trouble trying to cancel my mobile account. They contacted me and resolved the entire thing via a Twitter direct-message conversation and a […]