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It Happened to Me

Another Moving Company Phones Me About My Blog

Phone Call

Yesterday, I got a phone call at the office that started like this:


Voice on phone: Hello! Is this Accordion Guy?

Me: Yes, this is. How can I help you?

Voice on phone: My name is [X] and I own [moving company X]. I was wondering how I can get a comment removed from your blog.


It turned out to be another case of my blog entry titled Anyone Know any Good Toronto Movers? having a Google-based ripple effect. Regular readers of this blog will recall that this is the entry that led to my receiving a phone call from Quick Boys Moving. As a Google search will show, their vague threats backfired on them; the first page of results is largely about their thuggery.

In the entry, he said that [moving company X] got a couple of bad reviews. These reviews, being in a highly-linked article, were the number one results for Google searches on his moving company’s name. He was asking what he could do to get those comments removed, and if he could buy ad space on this blog. I explained to him that the ads were Google Ads; the content of the ads were determined by Google’s analysis of the contents of the web page currently being shown.

At least this guy was considerably more pleasant that the thug who called from Quick Boys. I was in a rush to get a lot of things done, so I took down his name and number and said I’d look into it and get back to him.

What I Plan to Do

I doubt that those comments were economic tort. I’m going to try and contact the people who left the comments about [moving company X] and see if they still stand behind what they posted. Based on this, I’ll make the decision as to whether those comments will stay or be deleted.

It’s incredibly unlikely that I will delete them. I asked specifically for opinions on movers in Toronto because I was moving and because it seemed that the general opinion is that there are many unscrupulous movers out there. These people came forward with their opinions and their experiences, and if you’re getting bad reviews, perhaps it’s because you’re providing terrible service. The way to fix this is not through threats or offers to buy ad space from me; it’s to provide good service and to respond in kind: with a rebuttal online.

Which Movers Did I End Up Using?

Based on the recommendations in the comments to my article, I went with Tippet-Richardson. Yes, they were pricier — about CDN$1000 for four hours — but they sent three guys in a truck equipped with all sorts of packing gear, wardrobe boxes and padding, and they were professionals who treated my nearly three bedrooms’ worth of stuff very well.

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It Happened to Me

Going Golfing

Dorf on Golf.

I think the last time I played golf was in the early 1990s with George. I have no idea what possessed us to go golfing — we were spending the summer in our university town, Kingston — but a group of us decided to hit the greens. One particular moment I remember was when George was hidden behind a clump of trees. I heard a scream of frustration from his direction, followed by a couple of flying golf clubs.

Come to think of it, it’s been ages since I’ve even played video golf. The last time must’ve been around 1999, when Adam and I were partners in an indie software development company and working out of his living room. We played Hot Shots Golf on his PlayStation 1 when taking a break from developing these applications.

All this changes today at 2:30 p.m.. That’s the tee-off time for the Tucows Sales and Marketing company-bonding golf-a-rama at Remington Parkview Golf and Country Club. As Technical Evangelist, I’m part of the Marketing team and therefore have been invited to this event; while I’m not a golfing type of guy, I’m not going to pass up a company-sanctioned afternoon in the great outdoors and a free dinner, especially on a cloudless and cool day like today.

If I can keep my score below 500, I’ll be happy.

(Yes, I’ll take photos.)

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It Happened to Me

If You Sent Me Email Yesterday…

…then please forgive my slow response. I seem to be receiving yesterday’s email in one big lump (I was wondering why it was so quiet), and I’m responding as quickly as I can. Thanks for your understanding!

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In the News It Happened to Me

Travel Advisory for People Flying to the British Isles

In case you’re flying to the British Isles, please note that the security level at their airports is still at “Severe” (the second-highest level, one just below “Critical”). By now, you’re probably aware of the current restriction that prohibits you from bringing liquids, gels and aerosols onto a plane, but you might not be aware of a couple of other security measures, some of which aren’t published anywhere. I encountered these on my return trip from Belfast.

One Small Carry-Item Only

This restriction is published in an announcement on Belfast International Airport’s site. I also wrote about it in this post: you’re allowed only one carry-on item when boarding a plane at a British airport, and it may not exceed these dimensions:

  • 45 cm (about 17 3/4″) long
  • 35 cm (about 13 3/4″) wide
  • 16 cm (about 6 1/4″) deep

They are incredibly strict about this size restriction. At Belfast, the security people had wooden sizing boxes into which you were asked to place your carry-on item. Their internal dimensions were the same as the maxima listed above; if your carry-on item didn’t fit, they would ask you to remove some items from it (if it was a pliable bag) or check it (if it was something rigid, such as a box).

There were no restrictions on electronics; they had no problem with my having a laptop, spare battery, digital camera and iPod.

Everyone Gets Searched at the Gate

Here’s one thing they don’t tell you: boarding will take much longer than usual because in addition to showing your ID and boarding pass, you have to consent to a search. Remember, this is after you’ve passed through the metal detector and X-ray and gone to the departure lounge.

As rows were called to board the plane, everybody had to go to one of three security stations set in front of the jetway. A security person would ask you to empty your pockets and place the items on a table. If you had a carry-on bag, it would be very thoroughly searched by hand.

Next comes the personal search. I haven’t been frisked so throughly since my check-up at the doctor’s last month. The security guy did a full police-style pat-down search, including checking under the collar and the waistband of my jeans. You’ll also be asked to take off your shoes for inspection.

Continental’s international 757-200s (unfortunately, they use narrow-body jets for second-tier international flight) seat 156 in cattle class and 16 in Hermes tie class. With this many people being searched three at a time, the boarding call started a little over an hour before the scheduled departure. I strongly recommend that you make an allowance for the delay involved with this search.

Pens Will Be Confiscated

Another thing they don’t tell you — in fact, they don’t tell you until the search at the gate: they won’t let you bring a pen onto the plane. I only lost a ball-point pen which I’m pretty sure came from Tucows’ office supply closet. Others were less fortunate; in the bin where confiscated pens were being collected, I saw a at least a dozen “executive” pens, including Crosses and Mont Blancs. If you’re accustomed to carrying an expensive pen, do not take it with you!

Without pens, we had nothing with which to fill out the immigrations and customs forms required for international flights arriving at their first port of entry to the United States. We ended up — all 172 of us — sharing the chief flight attendant’s pen, passing it from row to row.

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It Happened to Me

Travel Diary, Part 2

(If you missed Part 1, it’s here.)

Volunteers

1:09 p.m.: An announcement comes over the public address system: the plane is too heavily loaded with luggage. They’re asking for three volunteers to take a later flight.

“Unless we get three Good Samaritans to volunteer not to board this flight but take the next one, this plane will not be able to take off,” the announcer says. “We will provide a travel voucher of two hundred dollars U.S. to the three who stay behind.

I was planning to enjoy a six-hour wait in Newark, whose Terminal C has considerably more amenities than Toronto’s Terminal 3. I was even thinking of getting a one-day pass and hanging out in the Continental Presidents Club. However, getting a two hundred dollar voucher and hanging out at the rather “ghetto” Terminal 3 was probably a better move than spending money at the shopping mall-like Terminal C.

I went to the desk and asked for details about the next flight to Newark. If I took that flight, I would still have almost three hours to catch the connecting flight to Belfast. The weather in Newark was good, so there was little chance of the flight being delayed.

“Okay then,” I said, “I volunteer.”

1:15 p.m.: Nobody whose final destination is Newark volunteers. It’s me and two other people, both of whom have missed their connections. One of them has brought a pillow with her; she’s been at the airport for about seven hours already. All she wants to do is get back to Little Rock.

2:10 p.m.: Once the plane takes off, we gather around the counter to collect our reward for being considerate travellers. We let Little Rock go first, since she’s been here the longest. It doesn’t go well: it turns out that since she’s travelled on reward miles, she’s not eligible for a voucher. She looks as though she’s about to cry.

“Oh, come on,” I say, “that’s not fair. Regulations or no, she just did you a big favour.”

2:30 p.m.: They shoo me away from the counter, and after about ten minutes of discussion and much hand-waving later, she leaves with a travel voucher. The next guy spends ten minutes at the counter, and then it’s my turn.

“Here you go, sir,” says the woman behind the counter. “One hundred dollars.”

“Excuse me, but didn’t you offer two hundred dollars?”

She pauses pause and gives me a look of exasperation, and then switches to “I hold all the cards, and you’re going to take what I’m giving you” mode.

“The regulations specifically state that we can offer one hundred dollars,” she says curtly.

“But when you made the announcement, you offered two hundred. You’re pulling a bait-and-switch on me,” I reply. I like to think of myself as an easy-going guy, but I’m not about to get jerked around by an airline after doing them a favour.

I pull out a pen and start writing the name on the counter person’s nametag on my boarding pass envelope. “We can settle this here, or I can give Continental a call, maybe with the two other people who volunteered. I’m sure they’ll remember how much you offered over the P.A….”

Another counter agent, having witnessed the whole thing, steps in.

“I can print out another voucher for you, sir,” she says, “for a total of two hundred, if you could have a seat. I’ll bring it to you.”

“That would be acceptable,” I say. I take a seat near the counter. Five minutes later, she presents me with another voucher and is careful to show me that the serial numbers of both my vouchers are different. After the near bait-and-switch, I appreciate this demonstration of good faith.

'Denki anma' dramatization of how the Continental Airlines counter staff handled the voucher situation.
A slight dramatization of what happened at the counter, denki anma style.


Next: A little trouble at Newark.

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It Happened to Me

Back from Northern Ireland

It was a whirlwind trip — I landed in Belfast International Airport at about 9:00 a.m. local time on Tuesday and departed on Thursday at 11:40 a.m., but I do make it a point not to miss big family events like weddings or opportunities for travel to countries I’ve never been to.

Here are the first two photos I’ve ever shot in Northern Ireland. The first is the view looking out onto the North Channel from Coast Road in Balleygally, about 45 kilometres (30-ish miles) north of Belfast:

The Irish Sea, as seen from Coast Road in Balleygally, Northern Ireland.

(For the geographically curious, this map will give you an idea of the relative locations of Belfast and Balleygally.)

The photo above was taken immediately across the street from where I stayed, the Ballygally Castle Hotel. It’s a three-star hotel, and it came by those three stars honestly:

Ballygally Castle Hotel, Ballygally, Northern Ireland.

More postings about the trip, including the continuation of my travel diary, will follow.

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It Happened to Me

Travel Diary, Part 1

The Airport Rocket

At the risk of flooding High Park with stewardess fetishists, I have observed a number of flight attendants and other people in airline uniforms emerging from High Park subway station. That’s what piqued my curiosity about the “Airport Rocket” bus.

My natural tendency is to take the car to the airport and park at either Park’N Fly (as cheap as CDN$8 a day), or if pressed for time, airport parking (CDN$22 a day). Since Wendy couldn’t come to the wedding on account of having recently started a new job, I decided not take the car and leave it at the airport.

I could have taken a cab (CDN$20 each way from my current place in High Park, closer to CDN$40 when I lived near Queen and Spadina), but since I wasn’t carrying much with me on this quick trip, I decided to take the cheap route and travel to the airport like the stewardesses do. The price is right — it’s the standard subway fare (CDN$2.75) each way.

For me, it’s not a bad option. I live practically on top of the subway, which means that I don’t have to drag my luggage very far. Better still, it’s only a 10-minute ride to Kipling Station, from which the Airport Rocket departs. During the day, the bus arrives on the hour, as well as 20 and 40 minutes past the hour. The bus gets a little crowded, but the ride is short — it pulled out of Kipling Station at 11:40 a.m. and arrived at Terminal 3 in under 15 minutes.

I think I’ll make more use of the Airport Rocket, at least in cases where my flights don’t depart or arrive at oh-dark-thirty.

Security

The security line was a little slower than usual. It was probably becuase everyone is now required to take off their shoes and put them through the x-ray machine, but it could also be attributed to what seems to be a little extra scrutiny that the security people are giving everyone. Their pace appears to be a little more deliberate.

The magazine store normally sells bottled drinks, but the fridge was padlocked and a security advisory was posted on its door. The advisory says that if you want drinks, you need to get them from the snack bar. The snack bar also carries bottled drinks, but as dictated by the advisory, they have to take the bottle from you, pour your drink into a cup and discard the bottle for you.

The Doctor is In

12:30 p.m.: Sitting in the departure lounge, waiting for the Embraer puddle-jumper to take me to Newark. Flight departs 1:40, arrives just after 3 p.m., giving me plenty of time to kill until the 8:55 p.m. direct to Belfast.

As is the case with most airports these days, a number of people — myself included — do that little moth dance in which they do an ever-widening circular walk in the search for power outlets. Most of the outlets have been staked, but I managed to find a nice spot, where I’m currently seated on the floor in the lotus position, with my back to the corner.

Here’s a little trick for you laptop travellers: always bring a two-prong extension cord with you. The obvious benefit it that it lets more than two people use the power, and from a greater distance to boot. The less-obvious benefit is in the case where the electrical socket is loose from overuse and won’t “grip” the plug (more common than you might think). To solve this problem, bend one of the prongs of the extension cord slightly outward so that the prongs aren’t quite parallel anymore. The extension cord’s plug will stay in, and you won’t ruin your laptop’s plug.

12:37 p.m.: Not far from me, a woman in a khaki business suit and short silver hair is pacing back and forth as she chats on her headset phone. She’s too close for me not to overhear the conversation. It’s not the usual business chatter; the cadence is different. I recongnize her tone, possibly from all those years I worked at a university campus pub: she’s trying to “talk someone down”.

I try not to eavesdrop, but it’s too hard. “Just remember what it is that made you two fall in love in the first place,” she says.

Ooh. Therapy session. Free entertainment!

It’s not clear to me whether she’s a therapist or marriage counseller, but the she’s using the boilerplate phrases associated with the trade. “It can happen if you want to it happen. It’ll take a lot of work, but it will happen.”

Relationship counselling — of which I know little — sounds a lot like negotiation — which is something I do know about. In both cases, the mediator tries to find the wants and expectations of both parties and what each party considers to be “the line cannot be crossed” and tries to hammer out an agreement acceptable to both parties. At least that what it sounded like, what with my hearing only half the conversation.

12:50 p.m.: The conversation sounds like it’s coming to a close. The counsellor is now going through a laundry list of next steps — it sounds like she’s going to put some kind of mediated meeting over dinner. She hangs up and calls someone else.

12:58 p.m.: She’s now providing a brief recap of the couple’s situation: she left him, he was initially distraught but has moved on to make the best of the situation, she’s not handling her new situation well and now she wants him back. It’s like watching Dr. Phil.

I wonder if it’s considered to be a violation of doctor-patient privilege to have this sort of phone conversation in a crowded room. We may hearing only first names and half the conversation, but it’s still airing someone’s dirty laundry.


Next: Win some, lose some.